Refund and Resolution Policy

Before you pay

Review the exact product, access type, duration, activation steps and warranty on the product page before paying. Each checkout shows a unique amount and reserves your item for a short time. Pay the exact amount shown; your payment is matched to your order automatically.

If payment is not received while the order is reserved, the order is cancelled and the item is released. Nothing is charged for a cancelled, unpaid order.

Automatic refunds

• Wallet orders that cannot be delivered: if you pay from your Sasify Wallet and the product cannot be delivered, your wallet balance is restored.
• Virtual numbers: if no SMS code arrives within the 15-minute window, if you cancel the number before a code arrives, or if no number is available, the price is refunded to your Sasify Wallet automatically.
• Rejected withdrawals: if a wallet withdrawal cannot be paid out, the amount is returned to your wallet.

Problems after delivery

Use the WhatsApp support button shown with your order promptly and include the product name, order reference, order date and issue details. We check the request against the payment record, delivery record and the Warranty Policy, then arrange a correction, replacement or refund.

Refund method and timing

Refunds are credited to your Sasify Wallet or returned through the payment method agreed in the support conversation, where we confirm the amount and expected timing. Provider reference prices and displayed savings do not determine the refund amount.

Wallet balance and withdrawals

You can withdraw wallet balance from your account to Binance Pay, Easypaisa, JazzCash, SadaPay, NayaPay or a bank account. Withdrawals start from PKR 1,000 and are reviewed and paid by our team. Review reward credit can be used for purchases on this website but cannot be withdrawn.

Keep your confirmation

Keep your order confirmation and payment record. Do not share passwords, payment PINs or one-time verification codes when requesting support.